Your carrier's billing is automatic. Your checking isn't.
We audit your past freight invoices against your own rate card, line by line, and recover what you were overcharged. It takes two emails and twenty minutes of your time.
Built for NZ shippers on Mainfreight, Toll, PBT and friends.
Six leaks we find in almost every set of invoices
None of them are anyone's fault. Carrier billing systems apply hundreds of rules automatically — and nobody on your side has time to check every line against a rate card signed two years ago.
Fuel adjustment drift
The percentage billed creeps above your contracted rate — and it compounds, because it applies to every consignment you send.
Surcharges that don't apply
Rural or residential delivery fees on addresses that are neither, usually thanks to a mis-coded postcode in the carrier's system.
Dimensional weight rounding
Cubed weight calculated on the wrong divisor or rounded up at every step — you end up paying to ship air.
Duplicate consignments
The same consignment note billed on two invoices, or re-billed after a manifest correction nobody reconciled.
Accessorials never agreed
Waiting time, redelivery and manual-handling fees that appear on invoices but were never in your rate card.
Credits never issued
A credit agreed on the phone, noted by the rep, and never actually applied to your account. It happens constantly.
How the free audit runs
Four steps, about three weeks end to end. The only work on your side is step one.
You send two things
Three months of carrier invoices, plus whatever version of your rate card you can find. Out of date is fine.
We audit every line
Each charge is rebuilt from your contracted rates and compared to what was actually billed. No sampling.
You get a findings report
Every variance, the consignment it sits on, the clause it breaches, and the dollar figure. Yours to keep either way.
We claim it back
If you want us to, we lodge the credits with the carrier and chase them until they land in your account.
No system access, no logins, no meetings with your carrier, no change to how you book freight.
What it costs
You never pay us out of budget. You pay us out of money you didn't know you had.
The first audit
FreeThree months, backdated, no obligation and no contract. You keep the report whatever it says.
Recovery
25–30%Of credits actually recovered and applied to your account. Nothing recovered means nothing owed.
Ongoing checking
From $1,500/moEvery invoice audited before you pay it. Optional — and only once you've seen what we found.
What we need from you, precisely
This is the question everyone asks, so here's the honest answer: two emails and roughly twenty minutes.
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Three months of carrier invoicesPDF or CSV, straight from your inbox or the carrier portal. Forwarding the emails is enough.
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Your rate card or freight agreementUsually attached to a contract held by finance. Can't find the current one? Send the last one you have.
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A signed NDA, if you want oneWe provide a one-page mutual NDA. You won't need to send it to your lawyers.
The fair questions
We already check our invoices.
Most companies do, and their people are good at their jobs. The gap isn't capability — it's that the carrier's billing is automated and your checking is manual. A two percent error rate is invisible when someone reconciles four hundred lines a month alongside their actual job. The free audit settles it either way: if your team's on top of it, we find nothing and it cost you one email.
Our freight rates are already competitive.
Very likely true — and it's a separate issue. Negotiating a rate and having that rate applied correctly on every consignment are two different things. We never comment on whether your headline rates are good. We only check whether you were billed the rates you actually agreed.
Who are you, exactly?
A small New Zealand practice doing this work by hand rather than selling software — deliberately, because the errors that matter are the ones a rules engine doesn't catch. We work for shippers only and never act for carriers, so there's no relationship on the other side of the table.
What happens to our invoice data?
It's used for your audit and nothing else. We sign a mutual NDA before you send anything, we never share client names, and we don't need access to any of your systems — just the documents you email us. Ask us to delete the files after the audit and we will.
Won't this damage our carrier relationship?
No. Credit claims are a routine part of freight billing and carriers process them constantly. We lodge them the way their own credit teams expect — consignment note and contract clause attached. You stay the customer throughout.
What if you find nothing?
Then you have a written, line-by-line confirmation that your freight billing is clean — which is worth having — and it cost you nothing. We'd rather deliver that than pad a report.
Send three months of invoices. See what's in them.
No meeting required to start. Email the invoices and your rate card, and you'll have a findings report inside three weeks.
Email us the invoiceshello@freightrecoverygroup.co.nz